Draft for legal review before launch.
Grievance Redressal
Version 2026-09-26 · [to be added before launch]
Under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, you can raise a complaint about content on the platform, your account, or how we handle your personal data.
Grievance Officer
| Name | [to be added before launch] |
| [to be added before launch] | |
| Address | [to be added before launch] |
How to complain
- In the app, the fastest way: Profile → Help & grievances → New grievance. You get a ticket number straight away.
- By email to the Grievance Officer: include your name, the email on your account, the listing / profile / chat concerned, and what you'd like us to do.
What happens next
| Step | Timeline |
|---|---|
| Acknowledgement with a ticket number | Within 24 hours (in-app tickets: immediately) |
| Resolution and reply | Within 15 days |
| Content that exposes someone's private parts, shows them in a sexual act, or is an impersonation or morphed image | Removed within 24 hours of a complaint |
If you're not satisfied with how a personal-data complaint was handled, you may approach the Data Protection Board of India. You can also report cyber crime at cybercrime.gov.in or by calling 1930.